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Premise
Many tools commonly used in the real estate industry have become outdated, and the market was seen as ready for a competing product that brings the user experience up to date and better meets today's needs. -
Title
Design
Development
Clients
Categories -
Kenno
Pandia
Pandia
Asuntosäätiö
TA-Yhtiöt
Y-Säätiö
Best Digital Service
Best Service Design
Best User Experience
Strategy
Kenno is a multitenant system where each user organization is not provided with a customized, hard-to-maintain version, but instead, it is ready for use with a default configuration.
A deep understanding of business and user needs, as well as current processes, has been key to finding common solutions suitable for organizations of various types and sizes.
Kenno is a multitenant system where each user organization is not provided with a customized, hard-to-maintain version, but instead, it is ready for use with a default configuration.
A deep understanding of business and user needs, as well as current processes, has been key to finding common solutions suitable for organizations of various types and sizes.
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118
User interviews and validation sessions conducted in total during the years 2020–2024 -
“The ease of use of Kenno's user interface has been a pleasant surprise, and adopting it has been effortless.”
Tommi Koskenkorva
CEO, Pudasjärven vuokratalot
Creative solution
Kenno was designed as a clearly 2020s system that works seamlessly on both computers and mobile devices, addressing the challenges of today's world. Habits and previous workflows were taken into account, but rather than getting stuck in them, the focus was shifted to a deeper understanding of actual needs. What kind of tool is truly required when searching for the most suitable tenant for a vacant apartment or conducting an on-site inspection? The current method is not always the best—it may simply be a practice that has evolved over time due to past limitations. When things are improved, they’re often a little different from how they were before—just like Kenno.
Kenno's user interface is clear and scannable. Essential information is always readily available, with additional details easily accessible. Users are subtly guided to take the right actions. Kenno is a tool for professionals but doesn’t take itself too seriously.
Design expertise has played a key role in the development of Kenno.
Workshops with development partners
Thematic and semi-structured interviews to explore new topic areas
Group interviews to uncover differing perspectives
Individual or paired interviews to dive deeper into specific topics
A sufficient number of interviews to understand organizational differences
Observation sessions
Sketching to filter out ineffective ideas
Information architecture for establishing the big picture
Wireframe prototypes to illustrate user interface solutions
An iterative approach
Continuous feedback collection
Continuous interdisciplinary collaboration
Kenno was designed as a clearly 2020s system that works seamlessly on both computers and mobile devices, addressing the challenges of today's world. Habits and previous workflows were taken into account, but rather than getting stuck in them, the focus was shifted to a deeper understanding of actual needs. What kind of tool is truly required when searching for the most suitable tenant for a vacant apartment or conducting an on-site inspection? The current method is not always the best—it may simply be a practice that has evolved over time due to past limitations. When things are improved, they’re often a little different from how they were before—just like Kenno.
Kenno's user interface is clear and scannable. Essential information is always readily available, with additional details easily accessible. Users are subtly guided to take the right actions. Kenno is a tool for professionals but doesn’t take itself too seriously.
Design expertise has played a key role in the development of Kenno.
Execution
In addition to Kenno, the overall system includes multiple touchpoints, some of which are visible not only to professional users but also to apartment applicants or residents. Examples include emails sent to rental apartment applicants, a move-in inspection form automatically sent to a new resident at the appropriate time by Kenno, electronic services such as fault report or termination forms, paper invoices, and more.
All touchpoints of the service have been designed with a focus on ease of use and an approachable, pleasant appearance, which can also be partially customized to align with the company's broader brand. Mobile optimization has so far been prioritized for views that are most likely to be used on a mobile device. For example, submitting a rental application or a fault report is more likely to be done on a small screen than generating water balancing invoices for an apartment building.
In terms of technical implementation, secure and easily maintainable solutions have been favored.
In addition to Kenno, the overall system includes multiple touchpoints, some of which are visible not only to professional users but also to apartment applicants or residents. Examples include emails sent to rental apartment applicants, a move-in inspection form automatically sent to a new resident at the appropriate time by Kenno, electronic services such as fault report or termination forms, paper invoices, and more.
All touchpoints of the service have been designed with a focus on ease of use and an approachable, pleasant appearance, which can also be partially customized to align with the company's broader brand. Mobile optimization has so far been prioritized for views that are most likely to be used on a mobile device. For example, submitting a rental application or a fault report is more likely to be done on a small screen than generating water balancing invoices for an apartment building.
In terms of technical implementation, secure and easily maintainable solutions have been favored.
